This is the time to win the trust of customers and add new customers.
How should the manager treat the customers during the Corona crisis, know from Harvard Business Review?
➽What should be the way to deal with customers in times of crisis.
In times of crisis, leaders should keep sympathy and honesty in their behavior, at this time the vision of the customers and the employees can be different. In such a situation the managers should focus on what is necessary for them.
Due to the Coronavirus crisis today, the CEO of one of the world's most famous supermarket "Target" sent a note to its customers. In this note, he mentioned about the extra cleaning in the store, the way they take orders and deliver goods to your house. In the same way, if possible, you can make your products available to customers at a cheaper rate if possible. This way you not only win the trust of old customers, but also add new ones.
➽Do not think that employees will no longer work as before.
Suddenly, the manager may face some problems due to the entire team going away. But managers despite being away have to focus on the quality and productivity of the team's work. You cannot see what your people are doing all the time. But you can still give them information and work to people like you used to give earlier. The review of how your employees are doing will now be based on results only.
It is not fair to think that employees will no longer work as before. The practice of sitting away and working is old. You can remember these lines of "Ernest Hameng" that the best way to know whether or not you can trust someone is to trust him.
➽ How to get used to working at home.
If you are not used to working from home, this thing can make you mentally disturbed. To overcome this problem, you have to be more disciplined and change some of your habits.
- You have to decide the time to start and stop work.
- After taking a shower, you can sit and get ready to work.
- If you have a habit of repeatedly getting up from the chair in the office, then you can walk around the housekeeping this habit. Focus only on positive things.
- Consider what is the benefit of working from home, and think that working from home can be fun.
